Programme List - Channelnomics Conference MSP, New York


The 2018 Program

9.00 -9.30am

Registration and breakfast


9.30 – 9.40am

Opening remarks
Jessica Meek, U.S. Editor, Channelnomics

9.40 -  10.10am

Channelnomics research: The state of the market: Opportunities and Threats

10.10 – 10.50am

Panel Discussion: Achieving sales excellence
Charles Henson, Managing Partner, Nashville Computer, Inc.
Mike Hurd, Director of Technology Services, Wachter
James Kudla, President, Tarrytech Computer Consultants
Nancy Pautsch, President, Envision IT

Moderator: Jessica Meek, U.S. Editor, Channelnomics
  • Tips on recruiting talent and building a successful sales team
  • Working out the right commission structure that will enable growth
  • Building relationships and becoming a trusted advisor to your customers

10.50 – 11.15am

The importance of vendor management for growing MSPs
  • What role do vendors have in helping MSPs profit from the expansion of their services portfolio?
  • As you acquire more and more vendor products, managing them can become a huge undertaking. What is the best strategy for tackling this challenge?

11.15 – 11.45pm

Morning break

11.45 – 12.10pm

Offering security solutions to your clients - dos and don'ts
Jason LaPorte, Chief Technology & Information Security Officer, Power Consulting Group, Inc.
  • What is the latest thinking and solutions channel players can deploy to deal with security threats?
  • What are the biggest challenges when deploying security solutions for your clients and how to tackle them?

12.10 – 12.30pm

Cloud opportunities for MSPs
  • Learn how new cloud technologies can help you diversify your portfolio
  • Understand how you can grow your business by helping your customers transform theirs 
  • What you need to know to succeed in the fast-changing marketplace

12.30 – 12.50pm

Shadow IT - emerging enterprise vulnerabilities and channel opportunities
  • Shadow IT is becoming a daily struggle and a serious drain on IT departments' resources
  • How can solution providers win new business and provide more value to existing customers by understanding the evolving landscape? 
  • How to identify where shadow IT might enter the organization and how can it be audited, managed and ultimately blended into existing security processes?

12.50 – 1.00pm

Vendor Showcase

1.00 – 2.00pm

Lunch break and networking

2.00 – 2.20pm

Tailoring your business model to the ever changing market
Charles Henson, Managing Partner, Nashville Computer, Inc.
  • What business model changes are necessary to thrive in the new environment
  • How to deal with constant margin and pricing pressure
  • The MSP market is becoming saturated. How can you compete without compromising your profitability?

2.20 – 2.40pm

How to raise capital to expand your business

2.40 – 3.05pm

Customer services: improving processes to achieve greater efficiency and customer satisfaction
  • Exceptional customer service is an opportunity to attract and retain more customers
  • In the market where technical ability and value-added features of most MSPs are equal, what are customers looking for in terms of customer service when choosing a provider?
  • What can you do today to start your journey towards better customer experience 

3.05 – 3.45pm

Panel discussion: Marketing for Managed Services - what should your marketing plan look like
Steve Rutkovitz, Founder & CEO, Choice Cybersecurity
Barry Cooper, VP Marketing and Corporate Communications, Fishtech
Mike Clemmons, President, Bytecafe Consulting

Moderator: Scharon Harding, Assistant Editor, Channelnomics
  • What channels should you use to market managed services?
  • Communicating the benefits to your customers: Do they really understand you?
  • How to differentiate your proposition from competitors? 


3.45  - 4.30pm 

Closing remarks and networking drinks
Jessica Meek, U.S. Editor, Channelnomics