Programme List - Channelnomics Conference MSP, New York
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Programme

              The 2017 Program

9.00 -9.30am

Registration and breakfast

 

9.30 – 9.40am

Opening remarks

Speaker: Jessica Meek, U.S. Editor, Channelnomics

9.40 -  10.10am

The 2112 Group Research: Getting ahead of the maturity curve

Speaker: Diana L. Mirakaj, President & Chief Operating Officer, The 2112 Group

  • Although the future of the channel is deeply rooted in managed services, many solution providers are immature organizations that lack the fundamentals needed to drive repeatable performance and increased profitability.
  • An objective of managed services is the ability to create and sustain recurring revenue, but to meet that strategic goal, solution providers need a clear understanding of governance and the business requirements that produce steady result.
  • In this session, The 2112 Group's Diana Mirakaj will discuss the role maturity plays in creating repeatable and documented processes and practices that not only support, but advance, an MSP's short- and long-term performance.

10.10 – 10.50am

Panel discussion: Overcoming challenges and achieving success in managed services initiatives

Speakers:

Dave Davenport, CEO, MotherG

James Kudla, President, Tarrytech Computer Consultants

Dave Cava, COO, Proactive Technologies

Evan J. Leonard, President, CHIPS Technology Group

Moderator: Jessica Meek, U.S. Editor, Channelnomics

  • What are the common challenges managed services provides are facing now and how can you overcome them?
  • How to deal with constant margin and pricing pressure.
  • The MSP market is becoming saturated - how can you compete without compromising your profitability?

10.50 – 11.20am

Morning break and networking

 

11.20 – 11.50pm

Generating higher profits and happier clients with fine-tuned operations

Speaker: Dave Davenport, CEO, MotherG

  • How can you develop a delivery model that results in high client satisfaction and low turnover rates for clients? What should the client experience be?
  • How do you develop an MSP culture that maintains an excellent service-delivery performance without employee turnover?
  • How do you find, recruit and train staff to fill the new positions that are inevitable with growth?
  • How to develop a predictable flow of client project and product revenue.

11.50 – 12.10pm

What does "managed services" mean for Office 365?

Speaker: Pierre Emond, Vice President, Global Sales, SherWeb

  • Building a successful MSP practice with the cloud
  • Key steps to ensure repeatable business from customers and 3 dangerous mistakes to avoid in the process
  • What are the most valuable services you can sell with Office 365?
  • How to increase profitability through the CSP delivery model

12.10 – 12.30pm

True Business Continuity: Employees, outages, failures. Oh My!

Speaker: Eric Torres, Channel Development Manager, Datto

  • BDR technology has evolved - there has been an evolution in what defines a true disaster: No longer are fires, floods and tornadoes the only threat to your business.
  • 93 percent of all disaster recovery scenarios have nothing to do with natural disasters.
  • In this session, we'll review the changes and new threats to your business, how the technology has evolved as a result, and what true business continuity looks like.

 

12.30 – 12.40pm

Vendor Showcase
  • Autotask
  • RapidFire Tools

 

12.40 – 1.40pm

Lunch and networking

1.40 – 2.10pm

Transforming your business to evolve

Speaker: Adam Eiseman, CEO, Lloyd Group

  • Innovation and evolution in today's market. Why this is necessary
  • Innovation and evolution as tactics, not just strategy
  • Lessons from an always-evolving organization

2.10 – 2.40pm

How to manage sales priorities in an MSP

Speaker: Gary Elliott, VP Sales Enablement, Magna5

  • Revenue-generating teams require efficient ecosystems to maximize effectiveness
  • Understanding complex workplace behaviors will ensure alignment of strong personalities
  • How do the four P's of marketing guide the ABC (always be closing) mindset of the sales team?
  • Sales compensation packages may have caps, ratchets, special timing and cool labels, but they all have significant impact

2.40 – 3.00pm

Afternoon break and networking

3.00 – 3.40pm

Panel discussion: The role of managed services in the digital world

Speakers:

Abraham Sasson, CEO, 3nom

Jamie D'Agostino, Founder, Netology

David Tan, CTO and Co-Founder, CHIPS Technology Group

James White, Managing Partner, MainFrameIT

Moderator: Scharon Harding, Assistant Editor, Channelnomics

  • What is next in store for MSPs? Top opportunities to consider right now.
  • The proliferation of technology has made customers savvier and more powerful than ever. How can an MSP add value and build long-lasting relationships in the age of the customer?
  • IT investment decisions are increasingly made by those outside of IT. What effect does this have on how MSPs generate new business?

3.40 – 3.50pm

Closing remarks

 Speaker: Jessica Meek, U.S. Editor, Channelnomics

 

3.50  - 5.00pm 

Drinks and networking