9.00 - 9.30am - Registration and breakfast
9.30 - 9.40am - Opening remarks

Speaker: Jessica Meek, U.S. Editor, Channelnomics

9.40 - 10.10am -2112 Research - managed services landscape in 2017

Speaker: Larry Walsh, CEO and Chief Analyst, The 2112 Group

10.10 - 10.50am - Panel discussion: Overcoming challenges and achieving success in Managed Services initiatives


Dave Davenport, CEO, MotherG

James Kudla, President, Tarrytech Computer Consultants

Dave Cava, COO, Proactive Technologies

  • What are the common challenges managed services providers are facing now and how to overcome them? 
  • How to deal with constant margin and pricing pressure. 
  • The MSP market is becoming saturated. How can you compete without compromising on profitability?
10.50 - 11.20am - Morning break and networking
11.20 - 11.50pm - Core elements to building and maintaining a high-profit, high-growth MSP

Speakers: Dave Davenport, CEO, MotherG

  • How best to structure your BizDev team to generate consistently high client acquisition?
  • How to develop a predictable flow of client project and product revenue?
  • How can you develop a delivery model that results in high client satisfaction and low turnover rates for clients? What should the client experience be?
  • How do you develop the culture MSP culture to maintain the excellent service delivery performance without employee turnover?
  • How do you find, recruit and train staff to fill the new positions that are inevitable with growth?
11.50 - 12.10pm -Transforming your business to evolve

Speaker: Adam Eiseman, CEO, Lloyd Group

12.10 - 12.40pm -True Business Continuity: employees, outages, failures. Oh My!
  • BDR technology has evolved. There has been an evolution in what defines a true disaster. No longer are fires, floods and tornadoes the only threat to your business
  • 93% of all disaster recovery scenarios have nothing to do with natural disasters
  • In this session, we'll review the changes and new threats to your business, how the technology has evolved as a result, and what true business continuity looks like

Speaker: Eric Torres, Channel Development Manager, Datto

12.40 - 12.50pm - Vendor Showcase
12.50 - 1.50pm - Lunch and networking
1.50 - 2.10pm - Opportunities in managed security services
  • Security is a key issue in today's hyper-connected world - how can MSPs build lasting relationships with customers by helping keep their data safe?
  • What is the latest thinking and solutions channel players can deploy to deal with security threats?
  • Why is selecting the right vendor partner crucial to becoming a successful managed security services provider?
2.10 - 2.30pm - Thriving in a competitive MSP market

Speaker: Steve Ferman, VP of Sales, Mindcore

  • How can MSPs fuel growth by merging with a competitor?
  • What are the primary conditions required for a strong and successful merger?
  • What are the challenges and benefits of this strategy?
  • Why the willing to be vulnerable and trusting our competitors is key to a successful collaboration
2.30 - 3.00pm - Afternoon break and networking
3.20 - 3.50pm -Finding the best pricing model for your Managed Services
  • Per-device vs per user pricing
  • Should you choose just one model or embrace both?
  • What challenges can you expect when moving from one model to the other?
3.50 - 4.30pm - Panel discussion: The role of Managed Services in the digital world


Abraham Sasson, CEO, 3nom

Jamie D'Agostino, Founder, Netology

  • What is next in store for MSPs? Top opportunities consider right now.
  • The proliferation of technology has made customers savvier and more powerful than ever. How can MSPs add value and build long-lasting relationships with their clients?
  • IT investment decisions are increasingly made by those outside of IT. What effect does it have on how MSPs generate new business?
4.30 - 4.35pm - Closing remarks

Speaker: Jessica Meek, U.S. Editor, Channelnomics

4.35 - 6.00pm - Drinks reception and networking