9.00 -9.30am

Registration and breakfast


9.30 – 9.40am

Opening remarks

Speaker: Jessica Meek, U.S. Editor, Channelnomics

9.40 -  10.10am

The 2112 Group Research: Getting ahead of the maturity curve

Speaker: Diana L. Mirakaj, President & Chief Operating Officer, The 2112 Group

  • Although the future of the channel is deeply rooted in managed services, many solution providers are immature organizations that lack the fundamentals needed to drive repeatable performance and increased profitability.
  • An objective of managed services is the ability to create and sustain recurring revenue, but to meet that strategic goal, solution providers need a clear understanding of governance and the business requirements that produce steady result.
  • In this session, The 2112 Group's Diana Mirakaj will discuss the role maturity plays in creating repeatable and documented processes and practices that not only support, but advance, an MSP's short- and long-term performance.

10.10 – 10.50am

Panel discussion: Overcoming challenges and achieving success in managed services initiatives


Dave Davenport, CEO, MotherG

James Kudla, President, Tarrytech Computer Consultants

Dave Cava, COO, Proactive Technologies

Evan J. Leonard, President, CHIPS Technology Group

Moderator: Jessica Meek, U.S. Editor, Channelnomics

  • What are the common challenges managed services provides are facing now and how to overcome them?
  • How to deal with constant margin and pricing pressure.
  • The MSP market is becoming saturated. How can you compete without compromising your profitability?

10.50 – 11.20am

Morning break and networking


11.20 – 11.50pm

Generating higher profits and happier clients with fine-tuned operations

Speakers: Dave Davenport, CEO, MotherG

  • How can you develop a delivery model that results in high client satisfaction and low turnover rates for clients? What should the client experience be?
  • How do you develop the MSP culture to maintain the excellent service-delivery performance without employee turnover?
  • How do you find, recruit and train staff to fill the new positions that are inevitable with growth?
  • How to develop a predictable flow of client project and product revenue.

11.50 – 12.10pm

Opportunities in managed security services
  • Security is a key issue in today's hyper-connected world - how can MSPs build lasting relationships with customers by helping keep their data safe?
  • What is the latest thinking and solutions channel players can deploy to deal with security threats?
  • Why is selecting the right vendor partner crucial to becoming a successful managed security services provider?

12.10 – 12.30pm

True Business Continuity: employees, outages, failures. Oh My!
  • BDR technology has evolved - there has been an evolution in what defines a true disaster: no longer are fires, floods and tornadoes the only threat to your business.
  • 93% of all disaster recovery scenarios have nothing to do with natural disasters.
  • In this session, we'll review the changes and new threats to your business, how the technology has evolved as a result, and what true business continuity looks like.

Speaker: Eric Torres, Channel Development Manager, Datto

12.30 – 12.40pm

Vendor Showcase
  • Autotask
  • RapidFire Tools


12.40 – 1.40pm

Lunch and networking

1.40 – 2.10pm

Transforming your business to evolve
  • Innovation and Evolution in today's market. Why this is necessary
  • Innovation and Evolution as tactics, not just strategy
  • Lessons from an always evolving organization

Speaker: Adam Eiseman, CEO, Lloyd Group

2.10 – 2.40pm

Thriving in a competitive MSP market
  • How can MSPs fuel growth by partnering with a competitor?
  • What are the primary conditions required for a strong and successful partnership?
  • What are the challenges and benefits of this strategy?
  • Why the willingness to be vulnerable, as well as trusting our competitors is key to a successful collaboration

2.40 – 3.00pm

Afternoon break and networking

3.00 – 3.40pm

Panel discussion: The role of Managed Services in the digital world


Abraham Sasson, CEO, 3nom

Jamie D'Agostino, Founder, Netology

David Tan, CTO and Co-Founder, CHIPS Technology Group

James White, Managing Partner, MainFrameIT

Moderator: Scharon Harding, Assistant Editor, Channelnomics

  • What is next in store for MSPs? Top opportunities consider right now.
  • The proliferation of technology has made customers are savvier and more powerful than ever. How can MSP add value and build long-lasting relationships in the Age of the Customer?
  • IT investment decisions are increasingly made by those outside of IT. What effect does it have on how MSPs generate new business?

3.40 – 3.50pm

Closing remarks

 Speaker: Jessica Meek, U.S. Editor, Channelnomics


3.50  - 5.00pm 

Drinks and networking