Program

9.00 -9.30am

Registration and breakfast

 

9.30 – 9.40am

Opening remarks

Speaker: Jessica Meek, U.S. Editor, Channelnomics

9.40 -  10.10am

The 2112 Group Research: Getting ahead of the maturity curve

Speaker: Diana L. Mirakaj, President & Chief Operating Officer, The 2112 Group

  • Although the future of the channel is deeply rooted in managed services, many solution providers are immature organizations that lack the fundamentals needed to drive repeatable performance and increased profitability.
  • An objective of managed services is the ability to create and sustain recurring revenue, but to meet that strategic goal, solution providers need a clear understanding of governance and the business requirements that produce steady result.
  • In this session, The 2112 Group's Diana Mirakaj will discuss the role maturity plays in creating repeatable and documented processes and practices that not only support, but advance, an MSP's short- and long-term performance.

10.10 – 10.50am

Panel discussion: Overcoming challenges and achieving success in managed services initiatives

Speakers:

Dave Davenport, CEO, MotherG

James Kudla, President, Tarrytech Computer Consultants

Dave Cava, COO, Proactive Technologies

Evan J. Leonard, President, CHIPS Technology Group

Moderator: Jessica Meek, U.S. Editor, Channelnomics

  • What are the common challenges managed services provides are facing now and how to overcome them?
  • How to deal with constant margin and pricing pressure.
  • The MSP market is becoming saturated. How can you compete without compromising your profitability?

10.50 – 11.20am

Morning break and networking

 

11.20 – 11.50pm

Generating higher profits and happier clients with fine-tuned operations

Speakers: Dave Davenport, CEO, MotherG

  • How can you develop a delivery model that results in high client satisfaction and low turnover rates for clients? What should the client experience be?
  • How do you develop the MSP culture to maintain the excellent service-delivery performance without employee turnover?
  • How do you find, recruit and train staff to fill the new positions that are inevitable with growth?
  • How to develop a predictable flow of client project and product revenue.

11.50 – 12.10pm

Opportunities in managed security services
  • Security is a key issue in today's hyper-connected world - how can MSPs build lasting relationships with customers by helping keep their data safe?
  • What is the latest thinking and solutions channel players can deploy to deal with security threats?
  • Why is selecting the right vendor partner crucial to becoming a successful managed security services provider?

12.10 – 12.30pm

True Business Continuity: employees, outages, failures. Oh My!
  • BDR technology has evolved - there has been an evolution in what defines a true disaster: no longer are fires, floods and tornadoes the only threat to your business.
  • 93% of all disaster recovery scenarios have nothing to do with natural disasters.
  • In this session, we'll review the changes and new threats to your business, how the technology has evolved as a result, and what true business continuity looks like.

Speaker: Eric Torres, Channel Development Manager, Datto


12.30 – 12.40pm

Vendor Showcase
  • Autotask
  • RapidFire Tools

 

12.40 – 1.40pm

Lunch and networking

1.40 – 2.10pm

Transforming your business to evolve
  • Innovation and Evolution in today's market. Why this is necessary
  • Innovation and Evolution as tactics, not just strategy
  • Lessons from an always evolving organization

Speaker: Adam Eiseman, CEO, Lloyd Group

2.10 – 2.40pm

Thriving in a competitive MSP market
  • How can MSPs fuel growth by partnering with a competitor?
  • What are the primary conditions required for a strong and successful partnership?
  • What are the challenges and benefits of this strategy?
  • Why the willingness to be vulnerable, as well as trusting our competitors is key to a successful collaboration

2.40 – 3.00pm

Afternoon break and networking

3.00 – 3.40pm

Panel discussion: The role of Managed Services in the digital world

Speakers:

Abraham Sasson, CEO, 3nom

Jamie D'Agostino, Founder, Netology

David Tan, CTO and Co-Founder, CHIPS Technology Group

James White, Managing Partner, MainFrameIT

Moderator: Scharon Harding, Assistant Editor, Channelnomics

  • What is next in store for MSPs? Top opportunities consider right now.
  • The proliferation of technology has made customers are savvier and more powerful than ever. How can MSP add value and build long-lasting relationships in the Age of the Customer?
  • IT investment decisions are increasingly made by those outside of IT. What effect does it have on how MSPs generate new business?

3.40 – 3.50pm

Closing remarks

 Speaker: Jessica Meek, U.S. Editor, Channelnomics

 

3.50  - 5.00pm 

Drinks and networking