BECOMING A WORLD-CLASS MANAGED SERVICES PROVIDER
The managed services space is rapidly changing. MSPs find themselves under increased pressure to identify new revenue streams, while their customers are stuck with flat IT budgets. As the MSP market is maturing and competition is increasing, it is more critical than ever to stand out in an already crowded market place. In addition to that, channel partners are being charged with another, more ambitious task - that of generating greater, more valuable business outcomes.
But what makes a world-class managed service provider? In a marketplace where every MSP has access to the same resources, what strategies can you use to add value to your services so that you're able to attract more customers, charge higher prices and spend less time on low-value, reactive tasks?